Uniting the Religions of Process Improvement — Brad Power (Harvard Business Review)
Wednesday, March 16th, 2011Read the article:
http://blogs.hbr.org/cs/2011/03/uniting_the_religions_of_proce.html
Posts Tagged ‘process management’
How to Get the Right Information to Improve Performance — by Steven Spear (Harvard Business Review)
Tuesday, January 19th, 2010“(…) the information you need to determine where and when is different from the information you need to determine why“
“First, simplify reporting systems. Make it easy to report where, when, and what went awry — in a few seconds, and certainly under a minute. Second, act on that information quickly.“
Read the article:
http://blogs.harvardbusiness.org/now-new-next/2009/12/how-to-get-the-right-informati.html