When “PROCESS” is no longer a four letter word — by Mark McDonald (Gartner)
Wednesday, November 25th, 2009“(…) processes cannot be a mindless menu or activities and actions, a script that sucks the soul out of work. Rather processes need to have enough structure to manage the outcome with enough slack to enable people to find better ways to do things. To do this, processes need to be managed not in terms of compliance and conformity but as a way to identify demonstrated best practices that can be shared across the enterprise.”
Read the article:
http://blogs.gartner.com/mark_mcdonald/2009/11/10/when-“process”-is-no-longer-a-four-letter-word/
